What is the Point of This?

Brinks/Broadview home security (I think that it is name) is a strange system. Once an alarm goes off, the call you to make sure things are okay.

We had that in my house about a half dozen years ago. The alarm went off, and it may have been someone breaking in, so we ran into a nearby room. The alarm continued on and on and on. Finally we turned it off after like 5 to 10 minutes.

Nothing happened.

No police showed up, no nothing. That night, we checked our phone messages and there was a message from our security service saying "We heard that your alarm went off and are checking to make sure everything is okay." Well, NO, it wasn't. What the hell is the point of that message? If I were shot, or dead, or being attacked, what makes them think there is any way I could call for help? Who in the world answers their phone when someone is breaking in and why is not answering the phone an acceptable outcome?

I don't get it. When you watch those commercials, the alarm in the house goes off, and suddenly the guy breaking in decides to run away, giving the lady time to answer the phone. If I knew she had Brinks home security, and I was there to attack her, I would simply attack her - because Brinks does nothing unless you tell them, via the phone, that you are in danger. And if you have time to tell them that you are in danger, chances are you are not in much danger at all.