Monday, August 13, 2007

Back From Vacation

First I have a statement to make about Amtrak -

I was on a train that was supposed to arrive at 9:00 PM and did not get me to my destination until 1:30 in the morning. Trains are late, I get that. But in this case, the train actually cannot be on time. This is because Amtrak rents their train track from a freight train company, and that company, obviously, uses the track. Hourly. There is a train that passes every 1 or two hours, and every time it passes we have to wait for it to pass. But their estimated train times are based on a straight shoot, from Seattle to LA, if there are no interruptions. Why? There cannot be no interruptions. It's actually impossible. The freight trains come every 2 hours. That's what they do. So why did they even pretend they could get us there at 9:00 PM? Why not tell us we can get there at 1:00 AM and let us be super-happy? By getting us there at 1:00 AM, we had to call the people who were supposed to pick us up fairly consistently to tell them how late we were going to be, along with profuse apologies and a negative taste in our mouths about Amtrak's quality of service. Had they told us we would be there at 1:00 AM, so we knew about it ahead of time, we could have planned accordingly, and been very, very pleased if we arrive early.


No comments: